FAQ

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I forgot my password
Go to the login page. Click Forgot your password? Enter your email and click Send Password Reset Email. You will receive an email with a link to reset the password. Click on the link to go to the password reset page. Typ...
Why can't I create an account?
When you try to create an account you might get an error message saying "Your Request cannot be processed at this time. The site administrator has been alerted". This message means you already have an account.   For example, if yo...
What do different statuses for orders mean?
Under the orders tab in finances, you will find different status for the orders. Below is the meaning for the different statuses Committed - The member has registered, but payment is yet to be made. Paid - The member has paid for Registration. Re...
What does funds available mean when refunding?
Funds Available is the maximum amount of money available for your organisation to do a refund.  For example, if you have Funds Available of $100,  you can do refunds up to a maximum of $100.  ...
Can I still refund if I have negative or zero funds available?
No. If the Funds Available is negative or zero, you can't do a refund.
When is the settlement period?
Settlement period is from Saturday to Friday. Settlements are run on midnight Friday.
When are the settlements sent out?
Settlements are sent out on Wednesday for the week ending the previous Friday. They will appear in your accounts on Thursday or Friday.
Why do my members get an OAuth error on the registration form?
If your members are receiving an OAuth error message when they try to register, check the URL that they are using for your registration form.   They need to use the correct URL for your form to be able to register. See How do I gain access t...
How can I tell what the straight refund period is?
The straight refund period is the time period after purchase that a product can be refunded.  By default this is 30 days.  If your organisation has changed this, the information can be found under My Organisation . Go to Settings , then...