FAQ

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I forgot my password
Enter your email and click Next . If you have access to more than one club or organisation, select the organisation you want to login to. If you forgot your password, click on the Forgot Password  link. Click  Rese...
Why can't I create an account?
When you are trying to create an account you might get an error message saying "Your Request cannot be processed at this time. The site administrator has been alerted". If you get this error message, please verify the email you are ...
What does funds available mean when refunding?
Funds Available means the maximum amount of money that is available for an organisation to do a refund. For example, if you have a Funds Available of $100,  you can do refunds up to a maximum of $100.  ...
Can I still refund if I have negative or zero funds available?
No. If the Funds Available is negative or zero, you can't do a refund.
When is the settlement period?
Settlement period is from Saturday to Friday. Settlements are run on midnight Friday.
When are the settlements sent out?
Settlements are sent out on Wednesday for the week ending the previous Friday. They will appear in your accounts on Thursday or Friday.
Why do my members get an OAuth error on the registration form?
If your members are receiving an OAuth error message when they try to register, check the URL that you are using for your registration form.  You need to use the correct URL for your form to work properly so your members can register. See How...
How to assign a parent organisation to a team?
If you are at national, state or association/league level you can create a team for any organisation below you in your hierarchy.  NOTE: This is not available at club level. To see what organisations are below you, see How do I view my hie...