How do I refund an order?

From My Organisation, select the Finances tab.

Select the Orders tab.

Select the Current tab.

Click on the order number you wish to refund. This will open the order.

Click Refund Order

A new window opens with refund details.

Click Continue.

NOTE: you can't do a refund if you have no(zero) or negative amount in Funds Available.

Click Proceed with Refund.


A message is displayed showing that your order has been successfully refunded. Click Close.